[rt-users] Consistant Error when Using Reminders

[Raymond Corbett]

Having admin rights I don't have any problem with creating reminders.

However, everyone else does.

Example:
Ticket #32 exists.

User selects the Ticket and has the metadata page displayed.
Using the Reminder portal they create a reminder.

On their home page they consistently get the error message: (in their Reminder portal)
Couldn't Find Ticket for Reminder# .   Contact your administrator.

I simply delete the newly create (reminder) ticket to clear the error from their portal.

Is there some right that I am not allowing somewhere that results in this message?
Or is there some connection between the actual owner of the ticket and who can create a reminder associated with it?


Also since  I new message is being created when a Reminder it set, is there a way to suppress the mail generated indication a new ticket creation?  Without of course suppressing other mail?

Thanks.


[ARC]<http://www.arcproductions.com/>

Ray Corbett  Technology Projects Manager

p: 416.682.5200 x5232  | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.com<http://www.arcproductions.com>



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