[rt-users] unprivileged user to see a queue and everything in it

[Kevin Falcone]

On Wed, Mar 13, 2013 at 04:23:37PM +0000, Martin Petersson wrote:
>>From Kevin Falcone 
> On Wed, Mar 13, 2013 at 01:43:00PM +0000, Martin Petersson wrote:
> 
>  We want a specific customer to be able to see all tickets in a queue.
>  They have their own mail address support at clab.se that they use to
>  mail in their requests. I created a group called clab-users and gave
>  the group view queue rights, that didn't work so i created a user
>  with "let this user access RT" and no on "let this user be granted
>  privileges". I can login with the user and see the ticket i created
>  but not the other tickets in that queue.
> 
>>  The SelfService interface (which is what Unprivileged Users see) does
>>  an explicit search for tickets where the current user is a Watcher of
>>  the ticket (so ticket level Requestor, Cc, AdminCc).  That's why they
>>  can't see more tickets, even if you give them ShowTicket on the whole
>>  Queue.
>>
>>  You'd need to overlay MyRequests in SelfService/Elements to change
>>  that.  I expect a callback to make changing it easier would be a patch
>>  that would go into core pretty easily.

>    i dont understand what you mean, is it not possible to do?

I was explaining that the SelfService interface, as designed, limits
you to only the tickets you are related to.

If you want an Unprivileged user to see all tickets in a queue, you
either have to write code (as described above) or make them privileged
and limit their other rights.

-kevin
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