[rt-users] unprivileged user to see a queue and everything in it

Wed Mar 13 12:23:37 EDT 2013

Hello again

i dont understand what you mean, is it not possible to do?

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Martin Petersson
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13 mar 2013 kl. 17:00 skrev <rt-users-request at lists.bestpractical.com<mailto:rt-users-request at lists.bestpractical.com>>
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Today's Topics:

  1. Re: unprivileged user to see a queue and everything in it
     (Kevin Falcone)
  2. Re: datetime custom fields displaying in utc. Sometimes.
     (Kevin Falcone)

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Message: 1
Date: Wed, 13 Mar 2013 11:04:32 -0400
From: Kevin Falcone <falcone at bestpractical.com>
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] unprivileged user to see a queue and
everything in it
Message-ID: <20130313150432.GA1554 at jibsheet.com>
Content-Type: text/plain; charset="us-ascii"

On Wed, Mar 13, 2013 at 01:43:00PM +0000, Martin Petersson wrote:
  We want a specific customer to be able to see all tickets in a queue. They have their own mail
  address [1]support at clab.se that they use to mail in their requests.
  I created a group called clab-users and gave the group view queue rights, that didn't work so
  i created a user with "let this user access RT" and no on "let this user be granted
  privileges".
  I can login with the user and see the ticket i created but not the other tickets in that
  queue.

The SelfService interface (which is what Unprivileged Users see) does
an explicit search for tickets where the current user is a Watcher of
the ticket (so ticket level Requestor, Cc, AdminCc).  That's why they
can't see more tickets, even if you give them ShowTicket on the whole
Queue.

You'd need to overlay MyRequests in SelfService/Elements to change
that.  I expect a callback to make changing it easier would be a patch
that would go into core pretty easily.

-kevin
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Message: 2
Date: Wed, 13 Mar 2013 11:07:22 -0400
From: Kevin Falcone <falcone at bestpractical.com>
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] datetime custom fields displaying in utc.
Sometimes.
Message-ID: <20130313150722.GB1554 at jibsheet.com>
Content-Type: text/plain; charset="us-ascii"

On Wed, Mar 13, 2013 at 01:47:08PM +0300, Iain Georgeson wrote:
In one of our queues we use a couple of datetime custom fields to
record events. In the custom fields box on Ticket/Display.html and
Ticket/Modify.html, the time is shown in local time. However in the
transaction history, and in searches, they display in utc. I would
prefer everything to display in system local time (or the user's time
zone, which is unlikely to differ). RT's standard time data (Created,
Last modified and so on) are shown in local time in those places.

That certainly sounds like a bug.  I'm not sure if there's an open
ticket for it, but you may want to mail something in, with a
screenshot of the transaction if you could.

http://bestpractical.com/rt/issues.html

-kevin
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