[rt-users] Messages with HTML not showing in UI

[Kevin Falcone]

On Wed, Mar 13, 2013 at 09:35:40AM -0700, Jay V wrote:
>    For some reason the HTML messages that people are sending it (because of email sig) are being
>    truncated in the ticket view and only the LOGO for the company is showing up.
> 
>    Is there a setting that can be set to increase the size of the message allowed for display on
>    the ticket details window in the UI?

I suspect you want some combination of

http://bestpractical.com/rt/docs/latest/RT_Config.html#PreferRichText
and
http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxInlineBody

depending on your actual error case.  You definitely want the first
and probably need the second.

If those don't resolve it, you'd need to provide sample mail.

-kevin
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