[rt-users] Writing a Perl Module, assign new ticket to a group
ruz at bestpractical.com
Wed Mar 27 15:41:06 EDT 2013
You can not set group as owner of a ticket.
On Tue, Mar 26, 2013 at 9:29 PM, Kevin Holleran
<holleran.kevin at gmail.com> wrote:
> Good afternoon,
> I want to assign a ticket to a group. Do I need to do this with AdminCC or
> can I do it by setting the owner in the ticket object?
> my ($child_id, $child_TransObj, $errorMsg) =
> Queue => $queue,
> Subject => $queue . ' -> ' .$ticket->Id . '
> : ' . $ticket->Subject, #same as above.
> Parents => $ticket->Id,
> Requestor => $mail,
> Owner => $group_id
> Kevin Holleran
> Master of Science, Computer Information Systems
> Grand Valley State University
> Master of Business Administration
> Western Michigan University
> SANS GCFA, SANS GCFE, CCNA, ISA, MCSA, MCDST, MCP
> "Do today what others won't, do tomorrow what others can't" - SEALFit
> "We are what we repeatedly do. Excellence, then, is not an act, but a
> habit." - Aristotle
Best regards, Ruslan.
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