[rt-users] Writing a Perl Module, assign new ticket to a group

[Kevin Holleran]

Good afternoon,

I want to assign a ticket to a group.  Do I need to do this with AdminCC or
can I do it by setting the owner in the ticket object?

     my ($child_id, $child_TransObj, $errorMsg) =

        $child_ticket->Create(

                              Queue     => $queue,

                              Subject   => $queue . ' -> ' .$ticket->Id . '
: ' . $ticket->Subject, #same as above.

                              Parents  => $ticket->Id,

                              Requestor => $mail,

                              Owner => $group_id

                              );



Thanks.

--
Kevin Holleran
Master of Science, Computer Information Systems
Grand Valley State University
Master of Business Administration
Western Michigan University
SANS GCFA, SANS GCFE,  CCNA, ISA, MCSA, MCDST, MCP

"Do today what others won't, do tomorrow what others can't" - SEALFit

"We are what we repeatedly do. Excellence, then, is not an act, but a
habit." - Aristotle
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