[rt-users] Cannot sent files of 1MB or larger via REST reqs

[Thomas Sibley]

On 03/29/2013 01:18 PM, Hugo Escobar wrote:
> Hi,
> 
> I've been using the REST api for some time to communicate RT with a custom
> made web app.
> 
> I'm having problems sending files when their size approach 1MB.
> 
> The following lines show up in apache's error logs when i attempt to
> upload big files:
> 
> [Fri Mar 29 16:07:08 2013] [warn] [client 192.168.1.106] mod_fcgid:
> error reading data, FastCGI server closed connection
> [Fri Mar 29 16:07:08 2013] [error] [client 192.168.1.106] Premature end
> of script headers: rt-server.fcgi
> 
> For smaller sizes it works perfectly, even with multiple files.

Read the warning about mod_fcgid here:
http://bestpractical.com/rt/docs/latest/web_deployment.html#mod_fcgid

1MB isn't the large or small default, but perhaps something else set
FcgidMaxRequestLen recently and you need to increase it.