[rt-users] Cannot sent files of 1MB or larger via REST reqs

[Hugo Escobar]

Thank you Thomas. It seems to be going in the right direction. Just to let
you know, the message disappeared
since I Added FcgidMaxRequestLen to apache conf. The problem seems to be in
the db side,

[Fri Mar 29 20:30:23 2013] [warning]: DBD::mysql::rtuser execute failed:
MySQL server has gone away at
/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 587.
(/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:587)
[Fri Mar 29 20:30:23 2013] [warning]: RT::Handle=HASH(0x6e23eb8) couldn't
execute the query 'INSERT INTO Attachments (Subject, ContentType, Filename,
Headers, MessageId, Creator, Parent, Created, ContentEncoding, Content,
TransactionId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at
/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 600.

DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x6e23eb8)',
'INSERT INTO Attachments (Subject, ContentType, Filename, Head...', '',
'application/octet-stream', 'some-1mb-file.pdf', 'Content-Type:
application/octet-stream; name="some-...', '', 127, 1645, ...) called at
/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 350



On Fri, Mar 29, 2013 at 4:24 PM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 03/29/2013 01:18 PM, Hugo Escobar wrote:
> > Hi,
> >
> > I've been using the REST api for some time to communicate RT with a
> custom
> > made web app.
> >
> > I'm having problems sending files when their size approach 1MB.
> >
> > The following lines show up in apache's error logs when i attempt to
> > upload big files:
> >
> > [Fri Mar 29 16:07:08 2013] [warn] [client 192.168.1.106] mod_fcgid:
> > error reading data, FastCGI server closed connection
> > [Fri Mar 29 16:07:08 2013] [error] [client 192.168.1.106] Premature end
> > of script headers: rt-server.fcgi
> >
> > For smaller sizes it works perfectly, even with multiple files.
>
> Read the warning about mod_fcgid here:
> http://bestpractical.com/rt/docs/latest/web_deployment.html#mod_fcgid
>
> 1MB isn't the large or small default, but perhaps something else set
> FcgidMaxRequestLen recently and you need to increase it.
>



-- 
Hugo Escobar


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