[rt-users] Custom numbering scheme?

[Ruslan Zakirov]

On Thu, May 2, 2013 at 9:52 PM, Cena, Stephen (ext. 300) <SJC at qvii.com>wrote:

> **
> I'm going to be deploying another RT installation for our service
> department here. One thing they would like is to have the ticket numbers
> customized. What they'd like is for the current year to be prepended to
> each ticket number, and then reset. So for 2013 it's be, say, 20131 - 2013n
> and then next year have 20141 to 2014n and so on.
>
> Is something like this possible, or should I just tell them it's too
> difficult?
>

It's too difficult.


>
> Stephen Cena
> QVII
> MIS/IT Dept
> 850 Hudson Ave.
> Rochester, NY. 14620
> 585-544-0450 x300
> sjc at qvii.com
> "Thank you for helping us help you help us all."
> --For email related issues, please contact postmaster at qvii.com
>
>
>
>



-- 
Best regards, Ruslan.
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