[rt-users] Default queue and the correspondence address.

[Russell Jones]

Hi all,

I have noticed that when sending a new email to my 
CorrespondenceAddress, a new ticket is created in my "General" queue. I 
now noticed that the DefaultQueue setting is not the reasoning for this 
behavior according to the manual, and I am unable to find why this is 
happening.

My general queue does not have a queue specific email, but is queue ID 
"1". Is RT just choosing the lowest queue ID that uses the 
CorrespondenceAddress to try to create the ticket in?