[rt-users] How to get Custom Field's description which setted by ExternalValues subroutine

[Chrilly Cheng]

Hi All,

I've got a problem with the Custom Field description issue. I created a
custom field named Contact, and when a new ticket is created, I use scrip
to add this Contact user to Requestor list.
I remember that when we set the ExternalValues with code below, we would
pass a description to RT
    sub ExternalValues {
        ..........
        ..........
        push @res, {
                name        => $element->{'cont_name'},
                description => $element->{'cont_email'},
                sortorder   => $i++,
        };
        ..........
    }

So i want to use this "description" value to create user or add to mail
list. Can anyone tell me how to get it?

I used code as listed below, but what i got is just the Description value
of this Custom Field, NOT the description of the custom field value I
passed in config file.

    my $CF = new RT::CustomField($RT::SystemUser);
    $CF->LoadByName( Queue => $ticket->QueueObj->id, Name => $CFName );
    $Email = $CF->Description();

Any suggestions would be help, thanks a lot.

-- 
*Br*
*Vodar*
*It's not where you start -- it's where you finish that count.*
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