[rt-users] need SLA tutorials/guide for first time setup

[Arun ragini]

yes I'm talking about SLA extension,

I have gone through
https://github.com/bestpractical/rt-extension-sla/blob/master/README

after I create ticket and and own the ticket I don't get to see the Due
date/time etc.

My SLA config as  follows

%RT::ServiceAgreements = (
        Default => '4h',
        QueueDefault => {
                'General' => '4h',
                'Clients' => '1d',
                },
        Levels => {
                '4h' => {
                        Resolve => { RealMinutes => 60*4 },
                        Response   => { RealMinutes => 60*1 },
                },

                '2h'  => {
                        Response   => { RealMinutes => 60*2 },
                        Resolve => { RealMinutes => 60 },
                },
                '1d' => {
                        Response   => { RealMinutes => 60*1 },
                        Resolve => { RealMinutes => 60*24 },
                },

        },
);
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