[rt-users] need SLA tutorials/guide for first time setup

[Ruslan Zakirov]

You should use more accounts to test.
Have you checked logs?
Do you see SLA CF on tickets?
Do you see SLA CF set on tickets?


On Wed, May 22, 2013 at 2:45 PM, Arun ragini <arunragini at gmail.com> wrote:

> yes I'm talking about SLA extension,
>
> I have gone through
> https://github.com/bestpractical/rt-extension-sla/blob/master/README
>
> after I create ticket and and own the ticket I don't get to see the Due
> date/time etc.
>
> My SLA config as  follows
>
> %RT::ServiceAgreements = (
>         Default => '4h',
>         QueueDefault => {
>                 'General' => '4h',
>                 'Clients' => '1d',
>                 },
>         Levels => {
>                 '4h' => {
>                         Resolve => { RealMinutes => 60*4 },
>                         Response   => { RealMinutes => 60*1 },
>                 },
>
>                 '2h'  => {
>                         Response   => { RealMinutes => 60*2 },
>                         Resolve => { RealMinutes => 60 },
>                 },
>                 '1d' => {
>                         Response   => { RealMinutes => 60*1 },
>                         Resolve => { RealMinutes => 60*24 },
>                 },
>
>         },
> );
>
>


-- 
Best regards, Ruslan.
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