[rt-users] need SLA tutorials/guide for first time setup

[Arun ragini]

I don't see SLA while creating tickets and I don't see them after creating
tickets.

I'm kind of confused I hoping to find some tutorial on how to configure SLA
for RT


On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> You should use more accounts to test.
> Have you checked logs?
> Do you see SLA CF on tickets?
> Do you see SLA CF set on tickets?
>
>
> On Wed, May 22, 2013 at 2:45 PM, Arun ragini <arunragini at gmail.com> wrote:
>
>> yes I'm talking about SLA extension,
>>
>> I have gone through
>> https://github.com/bestpractical/rt-extension-sla/blob/master/README
>>
>> after I create ticket and and own the ticket I don't get to see the Due
>> date/time etc.
>>
>> My SLA config as  follows
>>
>> %RT::ServiceAgreements = (
>>         Default => '4h',
>>         QueueDefault => {
>>                 'General' => '4h',
>>                 'Clients' => '1d',
>>                 },
>>         Levels => {
>>                 '4h' => {
>>                         Resolve => { RealMinutes => 60*4 },
>>                         Response   => { RealMinutes => 60*1 },
>>                 },
>>
>>                 '2h'  => {
>>                         Response   => { RealMinutes => 60*2 },
>>                         Resolve => { RealMinutes => 60 },
>>                 },
>>                 '1d' => {
>>                         Response   => { RealMinutes => 60*1 },
>>                         Resolve => { RealMinutes => 60*24 },
>>                 },
>>
>>         },
>> );
>>
>>
>
>
> --
> Best regards, Ruslan.
>



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