[rt-users] need SLA tutorials/guide for first time setup

[Ruslan Zakirov]

If you don't see SLA custom field in RT (go to Tools -> Configuration ->
Custom Fields -> Select) then you didn't follow installation instructions
properly and just has config and code that is not executed as it's not
registered in the DB.


On Wed, May 22, 2013 at 3:26 PM, Arun ragini <arunragini at gmail.com> wrote:

> I don't see SLA while creating tickets and I don't see them after creating
> tickets.
>
> I'm kind of confused I hoping to find some tutorial on how to configure
> SLA for RT
>
>
> On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
>
>> You should use more accounts to test.
>> Have you checked logs?
>> Do you see SLA CF on tickets?
>> Do you see SLA CF set on tickets?
>>
>>
>> On Wed, May 22, 2013 at 2:45 PM, Arun ragini <arunragini at gmail.com>wrote:
>>
>>> yes I'm talking about SLA extension,
>>>
>>> I have gone through
>>> https://github.com/bestpractical/rt-extension-sla/blob/master/README
>>>
>>> after I create ticket and and own the ticket I don't get to see the Due
>>> date/time etc.
>>>
>>> My SLA config as  follows
>>>
>>> %RT::ServiceAgreements = (
>>>         Default => '4h',
>>>         QueueDefault => {
>>>                 'General' => '4h',
>>>                 'Clients' => '1d',
>>>                 },
>>>         Levels => {
>>>                 '4h' => {
>>>                         Resolve => { RealMinutes => 60*4 },
>>>                         Response   => { RealMinutes => 60*1 },
>>>                 },
>>>
>>>                 '2h'  => {
>>>                         Response   => { RealMinutes => 60*2 },
>>>                         Resolve => { RealMinutes => 60 },
>>>                 },
>>>                 '1d' => {
>>>                         Response   => { RealMinutes => 60*1 },
>>>                         Resolve => { RealMinutes => 60*24 },
>>>                 },
>>>
>>>         },
>>> );
>>>
>>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>
>
>
> --
> www.opensourcer.net
>



-- 
Best regards, Ruslan.
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