[rt-users] need SLA tutorials/guide for first time setup

[Arun ragini]

Hi,

I have installed SLA extention using perl -MCPAN -e 'install
RT::Extension::SLA;'
asked me for RT.pm path I have provided it.
And extension got installed I verified SLA version is 0.07
as document mentioned I need to run db upgrade only prior to 0.0.6 (i
ignored it)


now coming to Tools->Configuration->Custom Fields->Select I don't see
custom Fields SLA/or related to it.


and I really appreciate for help me

Thanks
Arun


On Wed, May 22, 2013 at 4:58 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> If you don't see SLA custom field in RT (go to Tools -> Configuration ->
> Custom Fields -> Select) then you didn't follow installation instructions
> properly and just has config and code that is not executed as it's not
> registered in the DB.
>
>
> On Wed, May 22, 2013 at 3:26 PM, Arun ragini <arunragini at gmail.com> wrote:
>
>> I don't see SLA while creating tickets and I don't see them after
>> creating tickets.
>>
>> I'm kind of confused I hoping to find some tutorial on how to configure
>> SLA for RT
>>
>>
>> On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
>>
>>> You should use more accounts to test.
>>> Have you checked logs?
>>> Do you see SLA CF on tickets?
>>> Do you see SLA CF set on tickets?
>>>
>>>
>>> On Wed, May 22, 2013 at 2:45 PM, Arun ragini <arunragini at gmail.com>wrote:
>>>
>>>> yes I'm talking about SLA extension,
>>>>
>>>> I have gone through
>>>> https://github.com/bestpractical/rt-extension-sla/blob/master/README
>>>>
>>>> after I create ticket and and own the ticket I don't get to see the Due
>>>> date/time etc.
>>>>
>>>> My SLA config as  follows
>>>>
>>>> %RT::ServiceAgreements = (
>>>>         Default => '4h',
>>>>         QueueDefault => {
>>>>                 'General' => '4h',
>>>>                 'Clients' => '1d',
>>>>                 },
>>>>         Levels => {
>>>>                 '4h' => {
>>>>                         Resolve => { RealMinutes => 60*4 },
>>>>                         Response   => { RealMinutes => 60*1 },
>>>>                 },
>>>>
>>>>                 '2h'  => {
>>>>                         Response   => { RealMinutes => 60*2 },
>>>>                         Resolve => { RealMinutes => 60 },
>>>>                 },
>>>>                 '1d' => {
>>>>                         Response   => { RealMinutes => 60*1 },
>>>>                         Resolve => { RealMinutes => 60*24 },
>>>>                 },
>>>>
>>>>         },
>>>> );
>>>>
>>>>
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>>
>>
>>
>>
>> --
>> www.opensourcer.net
>>
>
>
>
> --
> Best regards, Ruslan.
>



-- 
www.opensourcer.net
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