[rt-users] Question about rt-mailgate

Beachey, Kendric Kendric.Beachey at garmin.com
Wed Nov 6 14:52:09 EST 2013

It looks like what you need to do is send an email (with any subject line and any content) to your aliased address, which would be:

rt at rtbox.yourdomain.com<mailto:rt at rtbox.yourdomain.com>

One suggestion...you might consider using alias names that matches your queue name, so you can have more than one active queue.

In other words, something more like...

support:  '|/opt/rt4/bin/rt-mailgate --queue Support --action correspond ...'
support-comment: '|/opt/rt4/bin/rt-mailgate --queue Support -action comment ...'

And then you'd send email to support at rtbox.yourdomain.com<mailto:support at rtbox.yourdomain.com> or support-comment at rtbox.yourdomain.com<mailto:support-comment at rtbox.yourdomain.com> .

(Don't cut-and-paste those lines, as I think Outlook has done some stupid "autocorrect" junk on them.  :-p )
Kendric Beachey

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Abdallah TABI
Sent: Wednesday, November 06, 2013 4:04 AM
To: falcone at bestpractical.com; RT users; ruz at bestpractical.com; Alexandre LEPREVOST
Subject: [rt-users] Question about rt-mailgate

Good morning,

I have some questions regarding rt-mailgate, hope you will be able to help me.
I tried to configured it as said in the RT 4-2-0 documentation. I have two queue on my RT-environment "Support" and "R&D".

I added on /etc/aliases the following content:

rt:       "|/opt/rt4/bin/rt-mailgate --queue Support --action correspond

rt-comment:  "|/opt/rt4/bin/rt-mailgate --queue Support --action comment

What I need now it's an example of email creation, like how should I need to fill my email to create the new ticket in the queue "Support".

Thanks in advance,
Abdallah Tabi
Support Team - at at efficientip.com<mailto:at at efficientip.com>
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4 rue de l´Abreuvoir
92 400 Courbevoie
at at efficientip.com<mailto:at at efficientip.com>
Tel : +33 (0)1 75 84 88 98
Fax : +33 (0)9 57 88 09 40


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