[rt-users] Lifecycle mapping

[Kriegers Horst]

Hello,

I’ve created my first new lifecycle called “igs” and assigned it to à queue.


Set(%Lifecycles,
    igs => {
        initial         => [ 'new' ],
        active          => [ 'open', 'stalled', 'ToTest', 'IsTested' ],
        inactive        => [ 'resolved', 'rejected', 'deleted' ],

        # Transitions d'un statut vers un autre
        transitions => {
            ''       => [qw(new open resolved)],

            # from   => [ to list ],
            new      => [qw(open ToTest IsTested stalled resolved rejected deleted )],
            open     => [qw(new ToTest IsTested stalled resolved rejected deleted )],
            stalled  => [qw(new open ToTest IsTested rejected resolved deleted )],
            resolved => [qw(new open ToTest IsTested stalled rejected deleted )],
            rejected => [qw(new open ToTest IsTested stalled resolved deleted )],
            deleted  => [qw(new open ToTest IsTested stalled rejected resolved )],
            ToTest   => [qw(IsTested new open stalled rejected resolved )],
            IsTested => [qw(ToTest new open stalled rejected resolved )],
        },

        # Actions
        actions => [
            'new -> ToTest' => {
                label  => 'ToTest',
                update => 'Comment',
            },
            'ToTest -> IsTested' => {
                label  => 'IsTested',
                update => 'Comment',
            },
            'IsTested -> resolved' => {
                label  => 'Resolve',
                update => 'Comment',
            },
        ],


        # Status mapping different different lifecycles
        __maps__ => {
            'igs -> default' => {
                'ToTest'   => 'new',
                'IsTested' => 'open',
            },

        },


    },
);


I have the error “There is no mapping for statuses between these queues. Contact your system administrator.” when I try to move a ticket from the “igs” lifecycle queue to a default lifecycle queue.

Your help would be appreciate.

Thanks,
Horst




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