[rt-users] IE8 issues - Custom Fields and edit screens - updated

[Parish, Brent]

I edited the EditCustomFieldSelect file and added a simple javascript popup alert() function to freeze loading the page.
e.g.  alert("Pause the page here");

I kept moving the alert() lower in the jQuery block.
It appears that executing the "basedon.onchange();" line is where the child/sub select CF is wiped out in IE8.
If I alert just prior to this line, I still see the correct value before I dismiss the popup.
If I alert just after this line, the select field is already showing "(no value)" before I dismiss the popup.

If I comment out this "basedon.onchange();" line, everything seems to work in IE8, IE10 and Chrome.

Is that safe to do?  Or am I wrecking some functionality here that I am blissfully unaware of?

Thanks!
Brent



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex Vandiver
Sent: Tuesday, November 19, 2013 5:48 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] IE8 issues - Custom Fields and edit screens - updated

On Tue, 2013-11-19 at 14:35 -0500, Parish, Brent wrote:
> More notes on this issue:
> 
> I was monkeying around in the IE Console, looking to see if perhaps
> there were some javascript errors getting popped or something (there
> are not). While in there and refreshing the page a lot (on a VERY slow
> machine, by the way), I see that the custom field value IS shown in IE,
> but only for a second.  Then it reverts back to the (no value) option.

I believe this to be the same issue as all of #22770, #16629, and
#19547.  Unfortunately, the patch on #16629 will need to be reworked due
to recently added support for select-multiple cascades.

> Interestingly, 4.0.12 DOES work for the dashboard issue in IE8, so
> apparently that is a completely different problem.

Please specify what you mean by "the dashboard issue," preferably by
giving precise steps to replicate.  While 4.2.0 has knows problems in
this area, 4.2.1 with IE 8 does not evidence any in the Dashboard pages
that I can find.
 - Alex