[rt-users] Upgrade to 4.2 fail

[Len Jaffe]

in httpd.conf ----  and this will depend on your version of apache, and how
you've structured your configurations files.

You need to load the fastcgi module

    LoadModule fastcgi_module modules/mod_fastcgi.so

You need to declare your fastcgi service

    FastCgiServer /pathto/RT/sbin/rt-server.fcgi -processes 5 -idle-timeout
30

your settings for processes and timeout will vary according to your load

Inside your virtual host definitions, tell apache how to handle fcgi
requests

     AddHandler fastcgi-script fcgi


Tell apache how to run the RT code


Alias /RT /pathto/RT/sbin/rt-server.fcgi/
<Directory    /pathto/RT/sbin/*>
  Options Indexes +ExecCGI FollowSymLinks
  AllowOverRide None
  Satisfy Any
  Order allow,deny
  Allow from all
</Directory>

and tell apache about the directory where the RT source lives

Alias /RT/NoAuth/images/  /pathto/RT/share/html/NoAuth/images/
<Directory /pathto/RT/share/html/*>
  Options Indexes FollowSymLinks
  AllowOverride None
  Order allow,deny
  Allow from all
</Directory>




On Fri, Oct 4, 2013 at 9:37 AM, Max McGrath <mmcgrath at carthage.edu> wrote:

> Thanks!
>
> Tried moving to FastCgi and I now get:
>
> You're almost there!You haven't yet configured your webserver to run RT.
> You appear to have installed RT's web interface correctly, but haven't yet
> configured your web server to "run" the RT server which powers the web
> interface. The next step is to edit your webserver's configuration file to
> instruct it to use RT's *mod_perl* or *FastCGI* handler. If you need
> commercial support, please contact us at sales at bestpractical.com.
>
> I'm definitely not a web server expert...so...any advice?
>
> Max
>
> --
> Max McGrath
> Network Administrator
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
>
>
> On Wed, Oct 2, 2013 at 10:53 PM, Alex Vandiver <alexmv at bestpractical.com>wrote:
>
>> On Wed, 2013-10-02 at 21:53 -0500, Max McGrath wrote:
>> > Nope...definitely did that step: [snp]
>>
>> Ah.  Then the perl that your mod_perl is linked against is not the perl
>> that you configured RT with -- did you recompile a newer perl to meet
>> the >= 5.10.1 dep, but not recompile mod_perl?  Deploying with mod_fcgi
>> or mod_fastcgi is probably easier than upgrading mod_perl.
>>  - Alex
>>
>>
>>
>
>
> --
> RT Training in New York, October 8th and 9th:
> http://bestpractical.com/training
>



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