[rt-users] Skipping Scrip because it didn't Prepare

[Steve Ames]

Putting a 'Me too' on this one. Used to work. Stopped at some point. Likely it hasn't worked in a very long time as looking back over tickets I see no sign of the outgoing email in the logs going back quite a ways. Could have been broke during an upgrade, perhaps during the upgrade of a Perl dependency or something else. Dunno. Do know it isn't working now and since it's a system defined type I don't think it actually requires preparation?

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jesse Davidson
Sent: Monday, October 07, 2013 6:03 PM
To: 'rt-users at lists.bestpractical.com'
Subject: [rt-users] Skipping Scrip because it didn't Prepare

Hello everyone,
I am new to this list and am hoping I can find assistance (as well as offer my own assistance to other RT users in the future.)

I am experiencing in issue in which certain scrips have stopped functioning. I have scoured Google as well as the archive for this mailing list, and have not been able to find an answer. Here's what's going on:

I have a scrip (#15) with the following settings:
Description: On Correspond Notify Requestors
Condition: On Correspond
                Action: Notify Requestors
                Template: Global template: Correspondence
                Stage: TransactionCreate

                User- Defined fields are left blank.

Up until recently, this has worked fine, and any time a reply was made to a ticket, the web interface would note in the ticket history that an outgoing e-mail was recorded. Now, the web interface says nothing below the reply and no e-mail is sent to the requestors. Other e-mail traffic (such as when a ticket is created) functions perfectly. I have debugging enabled, and for each ticket reply I see this in the log:

                [Mon Oct  7 20:21:15 2013] [debug]: Skipping Scrip #15 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237)

I am unclear exactly what "it didn't Prepare" is supposed to mean, when I am using a predefined condition and action. The only thing that has changed recently is that I created a separate scrip to notify a ticket owner when a comment is made to a ticket. I have since deleted both scrips and recreated the one described above, to no avail. I have not modified any other pre-existing scrips.

Thank you for any assistance or insight you may provide!

-Jesse Davidson
IT Support Analyst, Senior
College of Medicine ITS
University of Arizona
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