[rt-users] Unable to create ticket in RT 4.2

[Alex Vandiver]

On Mon, 2013-10-14 at 10:15 -0500, Max McGrath wrote:
> Hi all -
> 
> 
> Upgraded from 4.0.16 to 4.2 on a test VM.  I am unable to create a
> ticket via the web interface...this is what I'm seeing in rt.log.
> 
> 
> [6608] [Mon Oct 14 15:11:46 2013] [error]: Can't locate object method
> "DefaultOnCreate" via package "default" (perhaps you forgot to load
> "default"?) at /opt/rt4/local/html/Ticket/Create.html line 71.

The above path shows that you have a local override of the entirety of
Ticket/Create.html  You will need to update it for the changes in RT
4.2.  If possible, I suggest re-writing your override as a callback
instead, which will simplify future upgrades.
 - Alex