[rt-users] Unable to create ticket in RT 4.2

[Max McGrath]

Thanks Alex.  It was a local override.  I just got rid of it and am using
the default Create.html.  I can create tickets now.

Thanks!

Max

--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Mon, Oct 14, 2013 at 1:00 PM, Alex Vandiver <alexmv at bestpractical.com>wrote:

> On Mon, 2013-10-14 at 10:15 -0500, Max McGrath wrote:
> > Hi all -
> >
> >
> > Upgraded from 4.0.16 to 4.2 on a test VM.  I am unable to create a
> > ticket via the web interface...this is what I'm seeing in rt.log.
> >
> >
> > [6608] [Mon Oct 14 15:11:46 2013] [error]: Can't locate object method
> > "DefaultOnCreate" via package "default" (perhaps you forgot to load
> > "default"?) at /opt/rt4/local/html/Ticket/Create.html line 71.
>
> The above path shows that you have a local override of the entirety of
> Ticket/Create.html  You will need to update it for the changes in RT
> 4.2.  If possible, I suggest re-writing your override as a callback
> instead, which will simplify future upgrades.
>  - Alex
>
>
>
>
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