[rt-users] Group chart by custom field of Queue

[Kevin Falcone]

You should choose one list to ask your question (not cross post to
rt-users and rt-devel).

On Mon, Oct 14, 2013 at 03:14:16AM -0700, andkulb wrote:
> My queues in RT belong to some sort of departament (custom field). How can I
> get a chart, showing tickets by departament? 
> 
> What i find out, is that charts are made by ticked dependencies, but not the
> the dependencies of tickets queues. 

While you can group by Ticket Custom Fields, you cannot group by Queue
Custom Fields at this time.

You may want to use a Scrip to set a read-only ticket custom field to
the queue custom field until this feature is supported.

-kevin
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