[rt-users] Upgraded from 4.0.7 to 4.0.17, but rt-mailgate has lost its way

[Sakhi Hadebe]

Hi Kevin, 

Thanks so much, you are right. I changed the rt-mailgate entry in etc/aliases to https:// . I am up and running again. 

Thank you.


Regards,

Sakhi Hadebe

SANReN Engineer - CSIR Meraka Institute

Tel:  +27 12 841 2308
Fax:  +27 12 841 4223
http://www.sanren.ac.za


>>> Kevin Falcone <falcone at bestpractical.com> 10/22/2013 7:10 PM >>>
On Mon, Oct 21, 2013 at 12:00:34PM +0200, Sakhi Hadebe wrote:
>    Dear All,
>
>    I have upgraded succcesfully upgraded to 4.0.17, everything seems to be fine, except that RT
>    is not receiving email tickets. nor sending automated emails to requestors.
>
>    Oct 21 11:55:46 tracker postfix/local[28064]: 352E3129BB: to=<rt at tracker.sanren.ac.za>,
>    relay=local, delay=328, delays=327/0.02/0/0.22, dsn=4.3.0, status=deferred (temporary failure.
>    Command output: An Error Occurred =================  302 Found )

rt-mailgate hits an error here.
What's in your apache logs?
Since 302 is a redirect, I assume that rt-mailgate is being pointed to
a url that your apache configuration then redirects to RT.  This is
not currently handled well by rt-mailgate.  Most commonly this is
because you've pointed rt-mailgate to an http:// url but apache
redirects to https://

>    Oct 21 11:55:46 tracker postfix/qmgr[4558]: C5F3B129BF: from=<>, size=3181, nrcpt=1 (queue
>    active)
>
>    Oct 21 11:55:46 tracker postfix/bounce[28068]: 352E3129BB: sender delivery status
>    notification: C5F3B129BF
>
>    Oct 21 11:55:48 tracker postfix/smtp[28071]: C5F3B129BF: to=<shadebe at csir.co.za>,
>    relay=smtp.csir.co.za[146.64.10.99]:25, delay=2.1, delays=0.01/0.01/2/0.12, dsn=2.0.0,
>    status=sent (250 2.0.0 r9L9tmZZ031607 Message accepted for delivery)
>

Looks like something generated a bounce here, but the mail was
accepted locally for delivery rather than forwarded on.

-kevin

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