[rt-users] CC emails not always being sent

[Kenneth Crocker]

  Stephen,

Did your notify scrip include "others". Adding cc's requires that if they
are not listed in the ticket or queue as "cc".

Kenn

Sent from my Windows Phone
 ------------------------------
From: Cena, Stephen (ext. 300) <SJC at qvii.com>
Sent: 10/23/2013 9:49 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] CC emails not always being sent

   We're having a small issue with our RT 4.0.18. Email seems to be flowing
fine to Requestors and the Owners. However on two occasions, a manager
wanted to include two other managers (neither of which have an account on
this RT server). So he added their email addresses as CC's. Neither manager
got the email. He did say when he made a Comment and not a Reply, that the
managers could see it.

Did I miss a permission setting somewhere, or what could be causing this. I
will be upgraded to 4.2.0 (hopefully) by next month. I've done an upgrade
with a test system & saw some errors/warnings I didn't like.

Thanks!

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc at qvii.com
"Thank you for helping us help you help us all."
--For email related issues, please contact postmaster at qvii.com
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