[rt-users] CC emails not always being sent

[Cena, Stephen (ext. 300)]

Yes, I have a "On Correspond Notify Other Recipients", Condition "On Correspond", Action "Notify Other Recipients", using the stock global template. Stage TransactionCreate.

Stephen Cena
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________________________________
From: Kenneth Crocker [mailto:kenn.crocker at gmail.com]
Sent: Wednesday, October 23, 2013 6:11 PM
To: Cena, Stephen (ext. 300); rt-users at lists.bestpractical.com
Subject: RE: [rt-users] CC emails not always being sent

Stephen,

Did your notify scrip include "others". Adding cc's requires that if they are not listed in the ticket or queue as "cc".

Kenn
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