[rt-users] CC emails not always being sent

[Rafal Matera]

Hi Stephen,

There is configuration option NotifyActor.
If it set to 0, RT does not notify person who performs the update of the 
ticket. Even if this person is in CC.
Please check, maybe this is your case.

Best regards,
Rafal


From:   "Cena, Stephen (ext. 300)" <SJC at qvii.com>
To:     Kenneth Crocker <kenn.crocker at gmail.com>, 
"rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Date:   2013-10-25 15:21
Subject:        Re: [rt-users] CC emails not always being sent
Sent by:        rt-users-bounces at lists.bestpractical.com



Yes, I have a "On Correspond Notify Other Recipients", Condition "On 
Correspond", Action "Notify Other Recipients", using the stock global 
template. Stage TransactionCreate.
 
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc at qvii.com
"Thank you for helping us help you help us all."
--For email related issues, please contact postmaster at qvii.com
 
 
 

From: Kenneth Crocker [mailto:kenn.crocker at gmail.com] 
Sent: Wednesday, October 23, 2013 6:11 PM
To: Cena, Stephen (ext. 300); rt-users at lists.bestpractical.com
Subject: RE: [rt-users] CC emails not always being sent

Stephen,

Did your notify scrip include "others". Adding cc's requires that if they 
are not listed in the ticket or queue as "cc".

Kenn
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