[rt-users] Custom Field as a column in search results?

[Matt Brister]

Thanks Kevin, Worked like a charm!

-MB

-----Original Message-----
From: Kevin Falcone <falcone at bestpractical.com<mailto:Kevin%20Falcone%20%3cfalcone at bestpractical.com%3e>>
Reply-to: <rt-users at lists.bestpractical.com>
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Custom Field as a column in search results?
Date: Thu, 5 Sep 2013 10:16:06 -0400



On Wed, Sep 04, 2013 at 01:58:55PM +0000, Matt Brister wrote:
>    I have my RT instance set up to have a Change Management queue with the hidden "_Approvals"
>    method (works awesome by the way). Tickets in this queue have a Custom Field set for an
>    "Impact to user" level. I would like to be able to see this CF value as a column in the search
>    results of the "[_1] newest unowned tickets". Is this possible without major modifications?

As a superuser -

Click on Edit, click on Edit this Saved Search, click on Advanced, add
__CustomField.{Impact to user}__ to the search, update the search.

If you were building a Queue specific search, you'd be able to do it
from the normal Format builder at the bottom of the Query builder.

-kevin

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