[rt-users] Custom Field as a column in search results?

Bill McGonigle bill at bfccomputing.com
Mon Sep 23 00:18:12 EDT 2013

On 09/05/2013 10:16 AM, Kevin Falcone wrote:
> As a superuser -
> Click on Edit, click on Edit this Saved Search, click on Advanced, add
> __CustomField.{Impact to user}__ to the search, update the search.
> If you were building a Queue specific search, you'd be able to do it
> from the normal Format builder at the bottom of the Query builder.

I'm trying to get this working on 4.0.8 (it was working for us on
3.6.7).  What I'm seeing is that the search works fine when defined, but
it's not 'sticking' to be the default search as it was before.

Here's the step-by-step - I'm hoping somebody can point out my error:

1) log in as root
2) click the queue in the 'Quick search' box
3) click 'Edit Search'
4) in 'Display Columns', choose the field, and move it right with the
arrow button.  Adjust position as required.
4a) tuned it in 'Advanced' for layout (definition included below)
5) click 'Update Format and Search' (looks perfect)
6) verify the custom field is still there by clicking among [Edit,
Advanced, Show Results] - looks great
7) return to 'Home'
8) click queue again.  <<=== Custom Field Gone ===>>

I'm wondering if there is a step 6a)?   I'm not seeing any error log
messages about this.


'   <b><a
'__CustomField.{CU Ticket #}__',

Bill McGonigle, Owner
BFC Computing, LLC
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