[rt-users] no new tickets for Mail Delivery failures.

Robert McNicholas robm at eecs.berkeley.edu
Wed Sep 18 12:06:45 EDT 2013

Hi Arun,

We have a similar set up where new users are automatically created for
incoming tickets.

What I did was to find the MAILER-DAEMON user in our database and
uncheck the box that says, "Let this user access RT".  Now when mail
comes in from that user, it is rejected with a "no permission" error.

This solution has also worked for keeping another group's ticketing
system from opening tickets in our system with its autoreplies. :-)

Hope this helps,

Dept. of Electrical Engineering & Computer Sciences
UC Berkeley

On 9/17/2013 2:35 AM, Arun ragini <arunragini at gmail.com>  wrote:
> Hi All,
> Is there any way to stop creating new tickets for mail delivery failures
> when RT creates tickets.
> Currently if I create a ticket with email account which doesn't exit.
> The returned mail  creates new ticket.
> Thanks
> Arun
> -- 
> www.opensourcer.net <http://www.opensourcer.net>

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