[rt-users] no new tickets for Mail Delivery failures.

Arun ragini arunragini at gmail.com
Thu Sep 19 01:31:28 EDT 2013


Thanks for the inputs Robert,

I can't keep track of every MAILER-DAEMON at some-mail so I wrote a scrip
which will reject when I receive a mail from /MAILER-DAEMON/i


Thanks
Arun


On Wed, Sep 18, 2013 at 9:36 PM, Robert McNicholas
<robm at eecs.berkeley.edu>wrote:

> Hi Arun,
>
> We have a similar set up where new users are automatically created for
> incoming tickets.
>
> What I did was to find the MAILER-DAEMON user in our database and
> uncheck the box that says, "Let this user access RT".  Now when mail
> comes in from that user, it is rejected with a "no permission" error.
>
> This solution has also worked for keeping another group's ticketing
> system from opening tickets in our system with its autoreplies. :-)
>
> Hope this helps,
>
> -Rob
> Dept. of Electrical Engineering & Computer Sciences
> UC Berkeley
>
> On 9/17/2013 2:35 AM, Arun ragini <arunragini at gmail.com>  wrote:
> > Hi All,
> >
> > Is there any way to stop creating new tickets for mail delivery failures
> > when RT creates tickets.
> >
> > Currently if I create a ticket with email account which doesn't exit.
> > The returned mail  creates new ticket.
> >
> > Thanks
> > Arun
> >
> > --
> > www.opensourcer.net <http://www.opensourcer.net>
> >
> >
> >
>



-- 
www.opensourcer.net
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