[rt-users] Confidentiality issue when customers searching by ticket number

Ruslan Zakirov ruz at bestpractical.com
Thu Sep 19 14:20:40 EDT 2013

You should grant ShowTicket via Requestor role for your customers rather
than via direct granting to a group.

check how particular user gets a right to a ticket.

On Thu, Sep 19, 2013 at 3:08 PM, Aurelien Lafranchise <
aurelien.lafranchise at mobiquithings.com> wrote:

> Hello all,
> I am facing a confidentiality problem on my RT instance.
> My customers have access to RT to create ticket. In the interface they
> have a search field they can use to go to a ticket number. The problem is
> that they can put a ticket number and see the ticket even if it not one of
> their tickets.
> I cannot find anywhere in the documentation or google any start of
> explanation on that.
> Also all my customers are under the same group.
> Thanks for your help
> Regards.
> AL
> --
> RT Training in New York, October 8th and 9th:
> http://bestpractical.com/training

Best regards, Ruslan.
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