[rt-users] Weekly and Monthly Subscription mails to Dashboards not sending

Jim Berry jim.h.berry at frb.gov
Fri Sep 20 11:16:25 EDT 2013

You don't mention your RT version, so I'm not sure if this applies:   There was a bug in the early 4.0.x releases which prevented any weekly dashboards from being emailed out.  This was fixed in v4.0.3 in 2011.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of globo
Sent: Friday, September 20, 2013 6:22 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Weekly and Monthly Subscription mails to Dashboards not sending

Hi Ruslan,

I create a new dashboard and still can’t get the Frequency to work on the dashboard. In the RT log I get the following

[Fri Sep 20 10:14:51 2013] [debug]: Checking against subscription 378 for recurringtasks with frequency weekly, hour 11:00, dow Friday, dom 20, fow 1, counter 6 (/opt/rt4/sbin/../lib/RT/Dashboard/Mailer.pm:152)

I don’t get any emails and there’s no log in the mail log.

Do I need to enable something to get the Frequency on the dashboards to work?
It very strange the daily schedule works fine.

Any other logs I could check to see why these emails are not being sent out ?

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