[rt-users] RT::Extension::Assets not working

[Kevin Falcone]

On Mon, Apr 07, 2014 at 08:51:54AM -0700, helmutderhaas wrote:
> Wondering if anyone else has seen this ? 
> Using RT 4.2.3 and Installed RT::Extension::Assets from git using the
> instructions at 
> http://bestpractical.com/docs/assets/latest/RT/Extension/Assets.html
> 
> However when I enable it in my RT_SiteConfig.pm and try to access the assets
> option in the interface I get the following error in the logs 

It sounds like you skipped this step:

http://bestpractical.com/docs/assets/latest/RT/Extension/Assets.html#make-initdb

You can confirm that by going to Admin -> Tools -> System
Configuration and searching for RT Upgrade history and looking for a
recent line showing an install of the RT::Extension::Assets data.

-kevin

> [31375] [Mon Apr  7 15:36:02 2014] [error]: No active catalogs.
> (/opt/rt4/local/plugins/RT-Extension-Assets/lib/RT/Extension/Assets.pm:188)
> [31375] [Mon Apr  7 15:36:02 2014] [error]: Can't call method "Id" on an
> undefined value at
> /opt/rt4/local/plugins/RT-Extension-Assets/html/Asset/Elements/SelectCatalog
> line 65.
> 
> Stack:
>  
> [/opt/rt4/local/plugins/RT-Extension-Assets/html/Asset/Elements/SelectCatalog:65]
>  
> [/opt/rt4/local/plugins/RT-Extension-Assets/html/Asset/Elements/CreateInCatalog:51]
>  
> [/opt/rt4/local/plugins/RT-Extension-Assets/html/Asset/Helpers/CreateInCatalog:48]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]
>   [/opt/rt4/share/html/autohandler:53]
> (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211)
> [31375] [Mon Apr  7 15:36:06 2014] [error]: No active catalogs.
> (/opt/rt4/local/plugins/RT-Extension-Assets/lib/RT/Extension/Assets.pm:188)
> [31375] [Mon Apr  7 15:36:06 2014] [error]: Can't call method "Id" on an
> undefined value at
> /opt/rt4/local/plugins/RT-Extension-Assets/html/Asset/Search/index.html line
> 50.
> 
> Stack:
>  
> [/opt/rt4/local/plugins/RT-Extension-Assets/html/Asset/Search/index.html:50]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]
>   [/opt/rt4/share/html/autohandler:53]
> (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211)
> 
> 
> Once I disable the plugin its all fine again. 
> 
> Any ideas ? 
> 
> Keith
> 
> 
> 
> --
> View this message in context: http://requesttracker.8502.n7.nabble.com/RT-Extension-Assets-not-working-tp57128.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> -- 
> RT Training - Dallas May 20-21
> http://bestpractical.com/training
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