[rt-users] Question on setting up self Service

[cube1us]

Its actually pretty easy, according to
http://requesttracker.wikia.com/wiki/SelfService .  The URL is
http://support.mycompany.com/SelfService/ (where support.mycompany.com is
the URL you set up RT to respond to).  I set this up on a little system I am
using to evalute RT.

What I did was to create an UNPRIVILEGED user, "customer" and assign it a
password, to test this capability.  You then need to either put that
customer in a group or directly assign the privileges - I used "Create
Tickets" "Comment on tickets" in the General for "System Group" named
"Unprivileged".

I haven't tried it, but I expect you can give the  "Sign up as a ticket
Requestor or ticket or queue Cc" or some such privilege to "anyone" so they
can submit a request for an ID without logging on.  Otherwise, you can have
passwords auto-generated for customers that submit email requests.  See 
http://requesttracker.wikia.com/wiki/AutogeneratedPassword



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