[rt-users] New ticket raised e-mail trigger to admin

Alex Peters alex at peters.net
Tue Aug 5 00:15:08 EDT 2014


You need a scrip which sends an email when a ticket is created.  The
default RT installation includes scrips to email a queue's Admin CCs.  The
easiest way to achieve what you have asked is to assign the relevant users
as Admin CCs in the queue settings.


On 4 August 2014 21:27, niraj <niraj.vara at gmail.com> wrote:

> Hi
>
>     I want that when Anybody logged the ticket e-mail should go to
> particular user (mostly admin).
> How can I set the same ???
>
>
>
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