[rt-users] email template

Alex Peters alex at peters.net
Tue Aug 5 03:59:14 EDT 2014


There are at least two possible solutions.  The easier one involves using
articles:

http://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html
http://requesttracker.wikia.com/wiki/Articles

In this case, your users would insert the article into the ticket, manually
change the placeholder values and then send that as correspondence.

A more complex solution would involve setting up custom fields for the
variable information, and scrips to send out specific emails when those
fields are populated.


On 5 August 2014 16:44, Eierschmalz, Bernhard <
Bernhard.Eierschmalz at scheppach.com> wrote:

>  Hello,
>
>
>
> is it possible to define email templates for RT?
>
>
>
> A little background information:
>
> We use RT for order processes, and we have lots of messages that are
> nearly same (e.g. ‘your order was shipped today with tracking No. 1234’ or
> ‘please pay your invoice of XY € to bank account 12345 with subject order
> 2345’ ). So you see there’s a lot of static content but also lots of
> variable stuff. Is it possible to generate an email template the user can
> send out?
>
>
>
> Before RT they used different Outlook email-Signatures for this. So a
> comparable solution would be great!
>
>
>
>
>
> Best regards
>
> Bernhard
>
>
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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