[rt-users] setup queue for particular user

niraj vara niraj.vara at gmail.com
Tue Aug 5 08:37:26 EDT 2014

Hi Alex

          I have RT 4.2.1 and I went to the setting of queue but not found
any option for User/Group.

Can provide the exact sequence how to assign any User/Group to any queue.

On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <alex at peters.net> wrote:

> To give a particular user/group access to a particular queue, go into the
> settings for that queue and assign the appropriate rights for that
> user/group.
> Then, to ensure that that user/group cannot access other queues, remove
> the rights for those other queues.
> All users who can log into RT are part of the "Everyone" and "Privileged"
> groups.  To ensure that a particular user/group cannot access one of your
> queues, you need to ensure that that queue is only accessible to a specific
> other group, not Everyone or Privileged.
> On 4 August 2014 18:35, niraj <niraj.vara at gmail.com> wrote:
>> Hi
>>     I want to setup a queue for the particular User/Group. Means the any
>> particular User/Group only have the  access right for that particular
>> queue
>> only.
>>       And that User/Group will not able to view or create any ticket on
>> other queue.
>> How to achieve the same ?? Please guide for the same.
>> --
>> View this message in context:
>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>> --
>> RT Training - Boston, September 9-10
>> http://bestpractical.com/training

Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

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