[rt-users] setup queue for particular user

[Alex Peters]

As a super user:

   1. primary top menu > Admin > Queues > Select
   2. select queue from list
   3. secondary top menu > Group Rights/User Rights
   4. enter the name of the user/group into the text box on the left side
   5. tick the appropriate rights on the right side



On 5 August 2014 22:37, niraj vara <niraj.vara at gmail.com> wrote:

> Hi Alex
>
>           I have RT 4.2.1 and I went to the setting of queue but not found
> any option for User/Group.
>
> Can provide the exact sequence how to assign any User/Group to any queue.
>
>
>
>
>
> On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <alex at peters.net> wrote:
>
>> To give a particular user/group access to a particular queue, go into the
>> settings for that queue and assign the appropriate rights for that
>> user/group.
>>
>> Then, to ensure that that user/group cannot access other queues, remove
>> the rights for those other queues.
>>
>> All users who can log into RT are part of the "Everyone" and "Privileged"
>> groups.  To ensure that a particular user/group cannot access one of your
>> queues, you need to ensure that that queue is only accessible to a specific
>> other group, not Everyone or Privileged.
>>
>>
>> On 4 August 2014 18:35, niraj <niraj.vara at gmail.com> wrote:
>>
>>> Hi
>>>
>>>     I want to setup a queue for the particular User/Group. Means the any
>>> particular User/Group only have the  access right for that particular
>>> queue
>>> only.
>>>
>>>       And that User/Group will not able to view or create any ticket on
>>> other queue.
>>>
>>> How to achieve the same ?? Please guide for the same.
>>>
>>>
>>>
>>> --
>>> View this message in context:
>>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
>>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>> --
>>> RT Training - Boston, September 9-10
>>> http://bestpractical.com/training
>>>
>>
>>
>
>
> --
> Niraj M. Vara
> Linux Administrator
> Mavenvista Pvt. Ltd.
>
>
> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>
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