[rt-users] closing a ticket

Matthias Henze lists at mhcsoftware.de
Wed Aug 6 13:12:07 EDT 2014

Thanks! Found the problem. The template was name - for what reason ever
- with my username instead of "Resolved". I renamed it to "Resolved" and
every thing works as expected. Thanks again!

Am 06.08.2014 um 19:01 schrieb Kevin Falcone:
> On Wed, Aug 06, 2014 at 03:01:29PM +0200, Matthias Henze wrote:
>> Am 06.08.2014 um 14:52 schrieb Alex Peters:
>>> Did you follow all of the upgrade steps as documented in the README,
>>> including running "make upgrade-database" or "rt-setup-database"?
>> Well ... I think so ... at least the database is upgraded.
> The only real reason that On Resolve Notify Requestors can fail to
> prepare is that the Template fails to parse.
> Check that 
> a)
> Nobody has a blank Queue Level template called Resolved which would
> disable outgoing mail (common trick on older RTs that have been
> upgraded).
> b) 
> The Resolved template exists and is valid (try editing and saving it)


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