[rt-users] closing a ticket

[Kevin Falcone]

On Wed, Aug 06, 2014 at 07:12:07PM +0200, Matthias Henze wrote:
> 
> Thanks! Found the problem. The template was name - for what reason ever
> - with my username instead of "Resolved". I renamed it to "Resolved" and
> every thing works as expected. Thanks again!

Ok, great.  This points to needing a much better error message there.

-kevin

> Am 06.08.2014 um 19:01 schrieb Kevin Falcone:
> > On Wed, Aug 06, 2014 at 03:01:29PM +0200, Matthias Henze wrote:
> >> Am 06.08.2014 um 14:52 schrieb Alex Peters:
> >>> Did you follow all of the upgrade steps as documented in the README,
> >>> including running "make upgrade-database" or "rt-setup-database"?
> >>
> >> Well ... I think so ... at least the database is upgraded.
> > 
> > The only real reason that On Resolve Notify Requestors can fail to
> > prepare is that the Template fails to parse.
> > 
> > Check that 
> > a)
> > Nobody has a blank Queue Level template called Resolved which would
> > disable outgoing mail (common trick on older RTs that have been
> > upgraded).
> > b) 
> > The Resolved template exists and is valid (try editing and saving it)
> 
> 
> 
> -- 
> 
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