[rt-users] Upgrade RT 3.8.7 to 4.0.1

Kevin Falcone falcone at bestpractical.com
Fri Aug 22 09:59:41 EDT 2014


On Mon, Aug 18, 2014 at 06:02:41PM -0300, Felipe Agnelli Barbosa wrote:
> 
> 4. Apply upgrade the schema at the current server and after in the new server
> $perl /usr/share/request-tracker3.8/etc/upgrade/[1]upgrade-mysql-schema.pl rtdb
> root password > queries.sql
> $mysql -u root -p rtdb < queries.sql

Why?
Step 1 of 
http://bestpractical.com/docs/rt/4.0/UPGRADING.mysql.html
tells you not to run that

> 5. Run the upgrade database at the new server
> $rt-setup-database-4 --prompt-for-dba-password --action upgrade

I assume this has not completed properly

> 6. Start webserver at the new server
> $service apache2 start
> 
> Than, i can do login once after changing my password and i can't create ticket
> neither change the owner they.

Show the schema of your Users table, although if your ACL table is
also messed up then you've not completed the upgrade.

Show your database upgrade.

-kevin
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