[rt-users] Errors on user logins --

[Jeff Voskamp]

On 12/10/2014 01:09 PM, Matt Wells wrote:
> I'm getting what seems to be a common error when users login.
>
> "The page you requested could not be found"
> This is only with non-root users.
>
> When the users login it redirects to
> https://rt.example.com/HASH(0x68193a8)
>
> If I remove the 'HASH(0x68193a8)' I get my dashboard.
> I've cleaned out the mason cache and walked through many of the existing
> 'how to' but to no avail.
>
> I've ensured that CPAN modules are all up to date.
>
> CentOS 6.6
> RT 4.2.9
>
> ==> /var/log/httpd/error_log <==
> [30947] [Wed Dec 10 17:22:23 2014] [info]:
> RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK (
> ldapserver_LDAP ): joe.bob
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:161)
> [30947] [Wed Dec 10 17:22:23 2014] [info]:
> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1:
> example, EmailAddress: joe.bob at example.com <mailto:joe.bob at example.com>,
> Name: joe.bob, RealName: Joe Bob, WorkPhone: 7025551234
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:665)
> [30947] [Wed Dec 10 17:22:23 2014] [info]: Successful login for joe.bob
> from 10.10.10.10
> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:341)
>
>
> Thanks for any and all assistance.

Which version of RT::Authen::ExternalAuth are you using?
Hint 0.25 would be the recommended version. There was a fix for this 
somewhere between 0.17 and 0.21 if I remember correctly.

Jeff