[rt-users] Errors on user logins --

[Matt Wells]

Jeff my upgrade to V25 failed before.  This time it worked (well after two
attempts); thanks for the reply and the assist.

Lesson of the day.... read your output.

Thanks all!

On Wed, Dec 10, 2014 at 11:33 AM, Jeff Voskamp <javoskamp at uwaterloo.ca>
wrote:
>
> On 12/10/2014 01:09 PM, Matt Wells wrote:
>
>> I'm getting what seems to be a common error when users login.
>>
>> "The page you requested could not be found"
>> This is only with non-root users.
>>
>> When the users login it redirects to
>> https://rt.example.com/HASH(0x68193a8)
>>
>> If I remove the 'HASH(0x68193a8)' I get my dashboard.
>> I've cleaned out the mason cache and walked through many of the existing
>> 'how to' but to no avail.
>>
>> I've ensured that CPAN modules are all up to date.
>>
>> CentOS 6.6
>> RT 4.2.9
>>
>> ==> /var/log/httpd/error_log <==
>> [30947] [Wed Dec 10 17:22:23 2014] [info]:
>> RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK (
>> ldapserver_LDAP ): joe.bob
>> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/
>> Authen/ExternalAuth/LDAP.pm:161)
>> [30947] [Wed Dec 10 17:22:23 2014] [info]:
>> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1:
>> example, EmailAddress: joe.bob at example.com <mailto:joe.bob at example.com>,
>> Name: joe.bob, RealName: Joe Bob, WorkPhone: 7025551234
>> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/
>> Authen/ExternalAuth.pm:665)
>> [30947] [Wed Dec 10 17:22:23 2014] [info]: Successful login for joe.bob
>> from 10.10.10.10
>> (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/
>> Authen/ExternalAuth.pm:341)
>>
>>
>> Thanks for any and all assistance.
>>
>
> Which version of RT::Authen::ExternalAuth are you using?
> Hint 0.25 would be the recommended version. There was a fix for this
> somewhere between 0.17 and 0.21 if I remember correctly.
>
> Jeff
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20141210/3ef5f611/attachment.htm>