[rt-users] Script issue

Alex Peters alex at peters.net
Fri Dec 12 07:15:01 EST 2014


If you're the ticket owner and you're changing the status, by default, RT
will not notify you about that action.

To change that, go to the Mail section of your Preferences page and set
"Outgoing mail" to Yes.

Let us know if that doesn't give you the desired behaviour.

On 2 December 2014 at 04:04, rgentil <renatorodrigo_87 at hotmail.com> wrote:
>
> Hey guys,
>
> I'm not expert in RT yet but I'd like to be. I'm having a problem with one
> of my scripts.
> I created a script below:
>
> Condition - On Status Change
> Action - Notify Owner, Requestors, CCs, Admins
> Template - Status Change
> Stage - Transaction Create
>
> If I send an email to support, I'll receive back the ticket number on
> autoreply, but when the ticket change its status I'm not receiving a
> notification or any mail back to let me know the ticket changed from "open"
> to "assigned" or whatever status it is. I've been looking for everything on
> the internet but I couldn't find any information that might help me.
>
> IF you could help me I really appreciate it.
>
> Thanks,
> Renato Gentil
>
>
>
>
> --
> View this message in context:
> http://requesttracker.8502.n7.nabble.com/Script-issue-tp59083.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
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