[rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

ktm at rice.edu ktm at rice.edu
Tue Dec 16 13:51:48 EST 2014

On Tue, Dec 16, 2014 at 11:32:24AM -0600, Matt Zagrabelny wrote:
> On Mon, Dec 15, 2014 at 4:08 PM, ktm at rice.edu <ktm at rice.edu> wrote:
> > Hi RT Users,
> >
> > I am trying to clear an address that keeps appearing in the
> > One-time Cc/Bcc list on the Reply form for a ticket. The user
> > is no longer here, but the address keeps showing up in the
> > Reply form for new tickets. How is that list constructed?
> Hi Ken,
> What version of RT are you using?
> -m

We are currently running 3.8.last and working on an upgrade to


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