[rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

ktm at rice.edu ktm at rice.edu
Tue Dec 16 14:39:50 EST 2014

On Mon, Dec 15, 2014 at 04:08:52PM -0600, ktm at rice.edu wrote:
> Hi RT Users,
> I am trying to clear an address that keeps appearing in the
> One-time Cc/Bcc list on the Reply form for a ticket. The user
> is no longer here, but the address keeps showing up in the
> Reply form for new tickets. How is that list constructed?
> Regards,
> Ken

Okay. It looks like I can add the address to the $RTAddressRegexp
and it will remove it. I was hoping that there was some type of
DB/shredder/GUI action that could be used instead of polluting
the regex.


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