[rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

Alex Peters alex at peters.net
Tue Dec 16 18:45:19 EST 2014


The "One-time Cc" list is constructed by collecting all of the addresses
related to all of the ticket's transactions and then removing addresses
belonging to requestors.

Is someone still regularly CC-ing this departed user in new tickets?
Alternatively (although I'm not sure that this is relevant), is that RT
user set up as a queue-level CC?

By adding this user's address to the $RTAddressRegexp regex, you're telling
RT that it directly receives mail to that address, which could have
unintended consequences (e.g. inability to add or re-add this email address
to tickets).

On 17 December 2014 at 06:39, ktm at rice.edu <ktm at rice.edu> wrote:
>
> On Mon, Dec 15, 2014 at 04:08:52PM -0600, ktm at rice.edu wrote:
> > Hi RT Users,
> >
> > I am trying to clear an address that keeps appearing in the
> > One-time Cc/Bcc list on the Reply form for a ticket. The user
> > is no longer here, but the address keeps showing up in the
> > Reply form for new tickets. How is that list constructed?
> >
> > Regards,
> > Ken
> >
>
> Okay. It looks like I can add the address to the $RTAddressRegexp
> and it will remove it. I was hoping that there was some type of
> DB/shredder/GUI action that could be used instead of polluting
> the regex.
>
> Regards,
> Ken
>
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