[rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

ktm at rice.edu ktm at rice.edu
Wed Dec 17 09:55:20 EST 2014

On Wed, Dec 17, 2014 at 10:45:19AM +1100, Alex Peters wrote:
> The "One-time Cc" list is constructed by collecting all of the addresses
> related to all of the ticket's transactions and then removing addresses
> belonging to requestors.
> Is someone still regularly CC-ing this departed user in new tickets?
> Alternatively (although I'm not sure that this is relevant), is that RT
> user set up as a queue-level CC?
> By adding this user's address to the $RTAddressRegexp regex, you're telling
> RT that it directly receives mail to that address, which could have
> unintended consequences (e.g. inability to add or re-add this email address
> to tickets).

Hi Alex,

I know about the pitfall of using $RTAddressRegexp but the problem
I have is that even for new test tickets created by Email that I send
which definitely does not have the address in question as a Cc, the
address is added as a one-time Cc/Bcc option. :( I tried to find a
commandline script to pull the addresses to see if I could figure out
where the address is originating, but I did not succeed. It would be
fine if the address was only added if it was Cc-ed earlier.


> On 17 December 2014 at 06:39, ktm at rice.edu <ktm at rice.edu> wrote:
> >
> > On Mon, Dec 15, 2014 at 04:08:52PM -0600, ktm at rice.edu wrote:
> > > Hi RT Users,
> > >
> > > I am trying to clear an address that keeps appearing in the
> > > One-time Cc/Bcc list on the Reply form for a ticket. The user
> > > is no longer here, but the address keeps showing up in the
> > > Reply form for new tickets. How is that list constructed?
> > >
> > > Regards,
> > > Ken
> > >
> >
> > Okay. It looks like I can add the address to the $RTAddressRegexp
> > and it will remove it. I was hoping that there was some type of
> > DB/shredder/GUI action that could be used instead of polluting
> > the regex.
> >
> > Regards,
> > Ken
> >

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